Service & Support Plans
for Home & Business Systems
Keep your home theater, smart home, and commercial AV systems running at their best with proactive service plans from 21st Century Audio Video. Available for both new and existing clients across North Texas.
Serving Frisco, McKinney, Prosper, Celina, Lucas, Dallas & surrounding North Texas areas.
Choose the Right Level of Coverage
Whether you have a single media room, a full smart home, or a commercial environment, our plans are designed to reduce downtime, protect your investment, and give you a trusted local partner when you need help.
Annual pricing is discounted 10% when prepaid (compared to paying monthly).
Residential Service Plans
Ideal for home theaters, media rooms, whole-home audio, and smart home systems powered by URC, Denon, Marantz, SVS, Origin Acoustics, MartinLogan, KEF, Klipsch, and more.
Essential Care
For smaller systems and clients who want foundational protection.
or $199/year
- Annual system health check (remote or in-home)
- Priority scheduling (next available appointment)
- Firmware & software update verification
- Basic system optimization (audio & network)
- Phone/text support during business hours
Smart Home Care
For multi-room audio and smart home systems with daily use. Outdoor systems included.
or $399/year
- Everything in Essential Care
- 2 proactive remote check-ins per year
- Remote troubleshooting & system resets
- Automation scene updates (up to 2 per year)
- Network optimization (router & Wi-Fi review)
- 10% discount on labor
Premium Care
For dedicated home theaters and larger integrated systems.
or $799/year
- Everything in Smart Home Care
- Same-day or next-day priority service when available
- Unlimited remote support during business hours
- Annual in-home tune-up & calibration
- Backup configuration stored securely
- 15% discount on labor & accessories
Elite / VIP Care
White-glove, concierge-level support for luxury homes and power users.
or $1,999/year
- Everything in Premium Care
- Unlimited on-site service calls (no trip fees)
- Quarterly system health inspections
- Proactive device & network monitoring
- First-in-line scheduling
- Loaner equipment for mission-critical failures
Commercial ProCare Service Plan
For businesses, restaurants, offices, gyms, and commercial spaces that depend on reliable audio, video, digital signage, and networking to serve customers and staff every day.
Commercial ProCare
SLA-driven coverage for mission-critical AV and network systems.
Custom pricing based on system size & locations
- Guaranteed response times (remote & on-site)
- Quarterly system inspections & written health reports
- Proactive device & network monitoring
- Unlimited remote support during business hours
- Annual full-system recalibration & optimization
- Firmware & software lifecycle management
- Preferred equipment replacement & loaner gear
- Annual staff training / refresh session
Ideal For:
- Conference rooms & meeting spaces
- Sports bars & restaurants
- Fitness centers & studios
- Retail showrooms & sales floors
- Professional & medical offices
Optional Add-Ons:
- 24/7 emergency response coverage
- Digital signage content updates
- Cloud-managed surveillance storage support
- Multi-location consolidated support & reporting
Tell Us What You're Dreaming Of –
We're Listening.
Choose a service you’re interested in